Return & Refund Policy - ROBOTKAO

Last updated: [30/08/2026]

We want you to love your robotkao pieces. If something isn't right, here's how returns and refunds work.

1. Right of Withdrawal (EU / EEA Customers)

If you're a consumer based in the European Union or EEA, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without giving any reason, under EU Directive 2011/83/EU and the French Code de la consommation (art. L.221-18 et seq.).

To use this right: notify us within 14 days of delivery at contact@robotkao.com, then send the item(s) back within 14 days of that notification.

UK customers benefit from equivalent protection under the UK Consumer Contracts Regulations 2013.

2. Return Policy for Customers Outside the EU/EEA/UK

For customers elsewhere, we voluntarily extend the same 14-day return window from the date of delivery, as a matter of our own policy rather than a legal requirement in your country.

3. Conditions for Returns

To be eligible, items must be:

• Unworn, unwashed, and undamaged
• In their original packaging with all tags attached
• Accompanied by proof of purchase (order number or receipt)

Items marked as "final sale" are not eligible for return or refund, unless the item is defective.

4. How to Start a Return

Email contact@robotkao.com with your order number and the item(s) you'd like to return. We'll confirm and send you instructions for returning the item to our warehouse.

5. Return Shipping Costs

• Our error (wrong or defective item): we cover return shipping.
• Change of mind: the customer covers return shipping.

6. Refunds

Once we receive and inspect your return, we'll let you know if it's approved. Approved refunds are issued to your original payment method within 14 days of us receiving the returned item, per EU consumer law. Original shipping fees are non-refundable, except where the return is due to our error.

7. Exchanges

Because of our limited-run release model, we generally don't offer direct exchanges — a given size isn't guaranteed to still be in stock. However if your size is available an exchange will be done.

8. Faulty or Defective Items

If an item arrives faulty or with a manufacturing defect, you're covered — regardless of where you're located — by the French legal warranty of conformity (garantie légale de conformité, 2 years from delivery) and warranty against hidden defects (garantie des vices cachés). Contact us at contact@robotkao.com with photos of the issue, and we'll offer a repair, replacement, or refund at no cost to you.

However due to our limited quantities release and by purchasing an item you understand that a slight color difference is normal and does not qualify as a defective and/or faulty item.

9. Contact

contact@robotkao.com