Shipping policy
Shipping Policy - ROBOTKAO
Last updated: 30/08/2026
We ship worldwide from France. Please read this policy before ordering, especially if you're shipping outside the European Union.
0. Production Time
For the release of 2nd of september 2026, products are made on order, which means after your purchase an order will be immediatly be transfered to the factory.
Please allow 5 weeks of production.
Updates will be available on our instagram page. If you have any questions message us at contact@robotkao.com.
1. Processing Time
Orders are processed within 2-3 business days of receiving the products on our end. During drops and limited releases, processing may take longer due to order volume — we'll email you if there's a delay.
2. Shipping Zones & Estimated Delivery Times
| Zone | Estimated delivery (after processing) |
|---|---|
| France (metropolitan) | [2–4 business days] |
| European Union | [3–7 business days] |
| United Kingdom | [5–10 business days] |
| United States & Canada | [7–14 business days] |
| Rest of world | [10–20 business days] |
These are estimates, not guarantees. Delivery can be affected by customs clearance, local carrier delays, or events outside our control.
3. Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and the weight/size of your order. Shiping is FREE for all european union residents.
4. Customs, Duties & Import Taxes (International Orders)
For orders shipped outside the European Union, your parcel may be subject to import duties, taxes, and customs clearance fees charged by your country's customs authority. These charges are the customer's responsibility and are not included in your order or shipping total. We recommend checking with your local customs office before ordering. Maison Peroxide is not responsible for delays caused by customs processing.
5. Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking number and link.
6. Incorrect Address
Please double-check your shipping address before completing your order — we are not responsible for orders shipped to an incorrect address you provided. If you spot an error, contact us immediately at contact@robotkao.com; we'll try to correct it before the order ships, but can't guarantee changes once processing has started.
7. Lost or Damaged Parcels
- Damaged on arrival: contact us within [7 days] of delivery with photos of the item and packaging, and we'll arrange a replacement or refund.
- Lost in transit: if tracking shows delivery but you haven't received your parcel, contact us within [14 days] so we can investigate with the carrier.
8. Drop & Limited-Release Items
robotkao operates on a drop model — items are released in limited quantities, may sell out quickly, and are not guaranteed to be restocked. Real-time availability is shown at checkout.
9. Contact
Questions about your shipment? Email contact@robotkao.com with your order number.